Frequently Asked Questions

Getting started is simple! Schedule a free consultation call where we'll discuss your property and goals. If we're a good fit, we'll provide a detailed income projection and walk you through our onboarding process. Most properties are live within 2-3 weeks.

We manage a variety of vacation rental properties including single-family homes, cabins, condos, and townhouses. Our focus is on properties in Arkansas (Bentonville, Bella Vista, Rogers, Springdale, Fayetteville), Missouri (Branson), and Florida. If you're unsure whether your property is a good fit, just ask!

Yes, vacation rentals should be fully furnished and guest-ready. However, we can provide guidance on furnishing and even help coordinate with local vendors if you're setting up a new property. We'll advise on amenities that guests in your market expect.

Typically 2-3 weeks from signed agreement to first booking. This includes professional photography, listing creation, pricing setup, and system integration. We work efficiently to get your property earning as quickly as possible.

We charge 20-25% of gross booking revenue—you only pay when you earn. The exact rate depends on your property's location, size, and the services you need. There are no hidden fees. Contact us for a custom quote tailored to your property.

No setup fees. We invest in your property's success from day one because we're confident in the long-term partnership. The only upfront cost is a refundable deposit, and even that can be reduced to just $100 with our 12-month option.

We offer weekly payouts—faster than most property managers who pay monthly. You'll see earnings deposited every week your property has completed stays, giving you better cash flow and quicker access to your rental income.

Yes, cleaning fees are passed through to guests and are not deducted from your revenue. We coordinate with trusted local cleaning professionals and the guest pays the cleaning fee as part of their booking.

Yes! Our 12-Month Option reduces your initial deposit from $950 to just $100. You get the same full-service management with a smaller upfront investment. Ask us about this option during your consultation.

It's your property! Simply block off the dates you want to use it through our owner portal, and we'll keep those dates unavailable for booking. Many of our owners use their properties several times a year with no issues.

We coordinate professional cleaning after every guest checkout and conduct regular property inspections. For maintenance issues, we have a network of trusted local vendors and handle everything from minor repairs to emergency situations—always keeping you informed.

We use dynamic pricing technology that analyzes market demand, local events, seasonality, and competitor rates in real-time. This means your rates automatically adjust to capture maximum revenue during high-demand periods while staying competitive during slower times.

We distribute your property across all major platforms including Airbnb, VRBO, Booking.com, and our direct booking website. Multi-platform distribution maximizes your visibility and booking potential.

We coordinate supply restocking and can manage your linen program. Some owners prefer to provide their own linens while others opt for a linen service. We'll discuss the best approach for your property during onboarding.

We use a multi-layer verification process that includes ID verification, booking history review, and direct communication. We also require guests to agree to house rules before booking and maintain clear policies about parties and events.

We handle all guest communication 24/7—from initial inquiries through checkout. This includes answering questions, providing check-in instructions, resolving issues during stays, and following up for reviews. You never have to be on call.

Our team is available 24/7 to handle any issues. For minor problems, we resolve them immediately. For emergencies, we dispatch appropriate help and keep you informed. Your guests always have someone to call, and so do you.

We respond professionally to all reviews and work to resolve issues that may have caused a negative experience. Our proactive communication style means most problems are addressed before they become review complaints. Our portfolio maintains consistently high ratings.

All bookings include damage protection coverage. We document your property's condition regularly, and if damage occurs, we handle the claims process with the booking platform. For significant issues, we'll coordinate repairs immediately and keep you informed.

We typically utilize the damage protection programs offered by booking platforms rather than traditional security deposits. This provides broader coverage and a smoother booking experience for guests while still protecting your property.

Prevention starts with screening. We vet all bookings, require agreement to house rules, and use noise monitoring devices (where permitted) to detect parties early. Our house rules are clear about consequences, and we don't hesitate to involve authorities if needed.

We offer month-to-month agreements—no long-term contracts required. If you decide to move on, just provide 90 days written notice. We're confident in our results, which is why we don't lock you into multi-year commitments.

Our agreement covers all aspects of vacation rental management: listing creation, pricing optimization, guest communication, cleaning coordination, maintenance oversight, and financial reporting. Everything you need for hands-off ownership.

Yes, we manage all short-term rental bookings for properties in our portfolio. This ensures consistent quality, pricing optimization, and seamless guest experiences. You retain the right to use your property personally and can terminate with proper notice.